Frequently Asked Questions
Moving can be a stressful process, but we’re here to make it as smooth as possible. Below, you’ll find answers to some of the most common questions we receive about our moving services. If you don’t find what you’re looking for, feel free to reach out to us!
Generally Speaking: Moving Services Questions
What types of moving services do you offer?
We provide residential, commercial, long-distance, and specialty moving services. Our team handles everything from packing to unpacking.
How do I know if you cover my area?
We service a wide range of locations and can accommodate local and long-distance moves. Contact us to confirm coverage for your specific location.
What should I do to prepare for the moving day?
Ensure all your belongings are packed and ready. If you need help with packing, we offer professional packing services as well.
Do you offer storage solutions?
Yes! We provide secure short-term and long-term storage options for your belongings during or after the move.
Can you move large or bulky items?
Absolutely! We have the experience and equipment to safely move large and heavy items like pianos, safes, and more.
Issues with Cost and Pricing
How much will my move cost?
The cost depends on factors such as distance, size of the move, and additional services like packing. Contact us for a free, no-obligation estimate.
Are there any hidden fees?
No! We provide transparent pricing with no hidden fees. You’ll know exactly what to expect before we begin the move.
Can I get a quote without committing?
Yes! We offer free quotes that you can review before deciding to move forward.
Do you charge extra for moving on weekends or holidays?
There may be slight variations in pricing for weekend or holiday moves, but we will always inform you of any changes beforehand.
How can I save money on my move?
To save costs, consider packing your own items or scheduling the move during off-peak times when rates are typically lower.
Packing and Specialist Moving Questions
Do you provide packing services?
Yes, we offer full packing services, including materials like boxes, bubble wrap, and tape. We can also provide unpacking services.
How should I pack fragile items?
We recommend using proper padding and securing fragile items in bubble wrap or packing peanuts. If you prefer, we can handle the packing for you.
Can you move delicate or valuable items like antiques?
Yes! We specialize in moving delicate items like antiques, artwork, and collectibles with extra care and protection.
What packing materials do I need?
For a safe move, we provide high-quality packing materials. If you decide to pack yourself, we can provide a packing materials list or supply them.
Do I need to disassemble furniture before the move?
Our team can handle disassembly and reassembly of furniture as part of the service. Let us know if you need help with this.
Questions about Long-Distance and Commercial Moving
Do you handle long-distance moves?
Yes, we offer reliable long-distance moving services. Whether you’re moving across the state or across the country, we’ve got you covered.
How far in advance should I book a long-distance move?
For long-distance moves, we recommend booking at least 2-4 weeks in advance to ensure availability and proper planning.
Can you move my business to a new location?
Yes! We provide commercial moving services for offices, retail stores, and other business types. We aim to minimize downtime during your move.
What should I do if I need to move items to multiple locations?
We can accommodate moves to multiple locations, just let us know your requirements when booking the move.
Will my items be insured during a long-distance move?
Yes, we offer insurance options to protect your belongings during long-distance moves. Speak to us about the coverage options available.
Making Plans and Booking: Questions
How far in advance should I book my move?
It’s best to book at least 2-4 weeks in advance, especially during peak moving seasons, to secure your preferred date.
What do I need to provide when booking my move?
When booking, provide details such as the type of move (residential or commercial), the size of your move, and any special requirements.
Can I change my moving date?
Yes, we allow rescheduling, but please notify us as soon as possible to avoid any potential changes in pricing or availability.
What time of day should I schedule my move?
We recommend scheduling moves in the morning for the best availability and to ensure a smooth start to your day.
Do I need to be present during the move?
Yes, it’s recommended to be present to oversee the move and ensure everything is going as planned. However, if you’re unavailable, we can work with a designated point of contact.
Questions on Packing and Preparation
How should I prepare my appliances for the move?
Defrost and clean refrigerators, washers, and dryers before the move. We can assist with this if needed.
What items should not be packed in the moving truck?
Hazardous materials, such as paints, chemicals, and flammable liquids, cannot be transported. Check with us for a full list of non-allowable items.
Do you pack my clothing or should I do it myself?
You can pack your clothing, or we can handle it for you using special wardrobe boxes to keep everything organized.
Do you offer full-service packing or just the basics?
We offer both full-service packing (where we handle everything) and partial packing (where you pack some items and we handle others).
Should I disassemble my electronics or leave that to you?
Our team is happy to disassemble and reassemble electronics like TVs and computers, so you don’t have to worry about them
Furniture and Specialty Item Moving Questions
Can you move large furniture like couches and mattresses?
Yes! Our team is equipped to move large furniture items safely, including couches, mattresses, and even oversized items like pianos.
How do you move fragile items like mirrors and glass tables?
We wrap and secure fragile items in protective materials to prevent damage during transport.
Can you move a hot tub or pool table?
Yes, we have the tools and experience to move heavy specialty items like hot tubs, pool tables, and safes.
Do you move office furniture?
Absolutely! We move office furniture, including desks, chairs, and filing cabinets, as part of our commercial moving services.
Do I need to prepare specialty items before the move?
If you have items like a piano, safe, or antique furniture, let us know in advance so we can prepare the necessary equipment and ensure safe transport.
Insurance and Damage Protection Concerns
Is my move insured?
Yes, we offer various insurance options to protect your items during the move. Speak with us for details on coverage.
What happens if something is damaged during the move?
If any items are damaged during the move, we will work with you to resolve the issue, including filing an insurance claim if necessary.
Do I need to purchase additional insurance?
While we provide basic protection, additional insurance options are available for valuable or high-risk items.
How do I file an insurance claim for damaged items?
If items are damaged, contact us immediately to begin the claim process. We’ll guide you through the necessary steps.
Are my items covered if I move them myself?
Items moved by you are not covered under our insurance. For maximum protection, we recommend using our professional moving services.
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